Tuesday, December 9, 2008

Customer Service is #1

No matter how good or bad things get it is paramount to never forget about customer service. It is so easy to take good customers for granted and simply focus on the bottom line. In reality though, if you forget about customers and only focus on making money it will always come back to haunt you. Good customers are hard to win over and should be treated with respect accordingly. Don't sell your business short by trying to make an extra buck in the short term. Don't treat your good customers like a commodity. If you can see someone has been a good customer for a long time and has a simple problem to solve, solve it. Don't waste their time or yours giving them the run around.

Tuesday, November 20, 2007

Small business success by Seth Godin

I really liked this post

Three things you need:
1) the ability to abandon a plan when it doesn't work,
2) the confidence to do the right thing even when it costs you money in the short run, and
3) enough belief in other people that you don't try to do everything yourself.

Friday, November 16, 2007

Custom Hardware for Engineers and Geeks

Technical Engineer-types working for a company should have their own hardware budget. This allows everyone to get what they are comfortable with. For example, I shouldn't be forced to use a certain type of PC if I would really be more productive and prefer using a mac.

This type of thinking would really only apply to the really technical users though. Most folks, should have something that is standard. Then when common problems occur they can be fixed and tracked in a common way.

Ideas popping in my head

Sometimes I just have ideas about business that pop into my head. I thought it would be good to try to track these ideas somewhere. So here I am. Sometimes random, sometimes not; hopefully always useful and interesting though.