Tuesday, December 9, 2008
No matter how good or bad things get it is paramount to never forget about customer service. It is so easy to take good customers for granted and simply focus on the bottom line. In reality though, if you forget about customers and only focus on making money it will always come back to haunt you. Good customers are hard to win over and should be treated with respect accordingly. Don't sell your business short by trying to make an extra buck in the short term. Don't treat your good customers like a commodity. If you can see someone has been a good customer for a long time and has a simple problem to solve, solve it. Don't waste their time or yours giving them the run around.